For independent & boutique hotels
One inbox.
Every guest, handled.
Anfigo reads, replies and books across your guests' messaging apps on its own — and pulls your team in the second a conversation needs a human touch.
Built with independent & boutique hotels
The messaging apps your guests already use
One inbox — Anfigo reads, replies and books
✓Replies in seconds, in the guest's language
✓Quotes rooms from your PMS's live availability
✓Takes bookings and payments inside the chat
✓Hands to your team the moment a person should answer
Connected to your PMS — rooms, rates and bookings, always live.
Guest messaging
WhatsApp
Messenger
Instagram
Telegram
Your PMS
+ more PMS platforms on the way
+ more PMS platforms on the way
Bookings on autopilot
Checks real availability, holds the room.
Anfigo reads live inventory from your PMS, quotes the right rate, and places a hold — all inside the chat. Enquiries become bookings before they cool off.
✓Live rates & availability
✓Automatic booking messages
✓Confirmation links in one tap
From enquiry to booking, inside the chat
1
Reads live availability and rates from your PMS
2
Quotes the right room for the dates and the guests
3
Holds the room and sends the payment link
4
The booking lands in your PMS — confirmed and recorded
The human handoff
Knows exactly when to call you in.
A complaint, a special request, anything off-script — Anfigo pauses, flags the chat for your team and writes a one-line brief, so you pick up mid-sentence.
✓Smart escalation rules you set
✓Full context handed over
✓Guests never feel the switch
When a person should take over
1
Anfigo pauses — no more AI replies in that chat
2
Your team sees the chat flagged, with a one-line brief of what happened
3
You answer from the same inbox — the guest never feels the switch
You choose what always goes to a person — complaints, discounts, changes to a booking — under your own rules.
90%+
of guest messages answered by Anfigo, no person needed — measured at our pilot hotel, weeks 3–4 (Sep 2026)
24/7
replies in seconds, day and night
Any
language, detected automatically
Try Anfigo on your own inbox.
Founding-hotels program — live in an afternoon.
